Data We Hold and Why We Hold It
We collect the information you provide when you register — your name, contact details and account credentials. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record transaction references to reconcile your wallet and resolve any payment queries. We do not store
-
1
your mobile banking PIN or full wallet credentials on our servers. Device and browser data — such as your IP address and session tokens — are logged to detect unauthorised access and keep your account safe. We also use cookies to remember your session preferences so
-
2
the lobby loads correctly on your next visit. Data related to your payment history with bKash, Nagad or Rocket is retained only as long as necessary for account management and any applicable record-keeping requirements under local law. You can request a copy of the data we
-
3
hold on your account at any time by contacting our support team. If you believe any information is incorrect, you have the right to ask us to correct it. Our data practices apply to accounts where access is permitted under local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.